Main Street Apparel LLC is committed to providing a satisfying shopping experience. If you receive an item with a quality issue, please review the following refund and return policy to understand the eligibility criteria and processing steps.
- Return and Refund Period
If you receive an item with a quality issue, you may contact us to request a return and refund within 30 days of receipt.
Quality issues include, but are not limited to:
Obvious manufacturing defects.
Damage present upon receipt.
Quality issues that affect normal use.
Significant discrepancies between the item received and the order.
We will review your request based on the information provided and the actual condition of the item, and process it in accordance with applicable laws.
- Return Eligibility
To help us verify the issue, please provide the following when requesting a return or refund:
Order number.
Item name and relevant details.
A detailed description of the quality issue.
Photos or videos clearly showing the issue (if applicable).
For items confirmed to have quality issues, we will provide an appropriate solution—such as a refund or other reasonable remedy—based on the specific circumstances and applicable laws.
Your statutory consumer rights remain unaffected by this policy, except where otherwise provided by law.
- Returns Not Covered by Quality Issue Policy
This policy does not provide standard return or refund services for items that do not have quality issues but are returned due to personal preference, incorrect size selection, or color preference, unless we explicitly agree otherwise or applicable laws require it.
Issues arising from improper use, accidental damage, or normal wear and tear will be evaluated on a case-by-case basis.
- Return Request Process
To request a return or refund, please follow these steps:
Send an email to our customer service address within 30 days of receiving the item.
Provide your order number, item details, and a description of the quality issue.
Provide necessary photos, videos, or other relevant materials as instructed by customer service.
Wait for us to review your request and proceed according to the instructions provided by customer service.
Please do not ship the item back until you have received return instructions, ensuring we can correctly identify and process your return request.
5. Return Shipping Costs
If a product is confirmed to have quality issues, return shipping costs will be handled based on the specific circumstances and applicable laws. We will inform you of the arrangements when reviewing your request.
For return requests that do not meet the criteria of this policy, we do not cover the return shipping costs, unless otherwise required by applicable law.
- Refund Processing Time
Once a return or refund request is approved, we will process the refund in accordance with our standard procedures.
Refunds are typically issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on the processing times of the payment service provider, issuing bank, or financial institution.
If a refund has been initiated but has not yet been received, please first check with your payment service provider or bank; if you still have questions, please contact us.
- Product Quality Issues and Statutory Rights
This policy does not exclude or limit any statutory warranties, consumer protection rights, or other rights that consumers are entitled to under applicable law and that cannot be waived by contract.
If applicable law requires additional refunds, returns, or remedies, we will comply with the relevant legal requirements.
- Contact Us
If you wish to request a return or refund, or if you have any questions regarding this policy, please contact us via the following methods:
Company Name: Main Street Apparel LLC
Customer Service Email: hello@mainstreetapparel.store
Phone Number: +1 8149171989
Company Address: 301 S 2ND ST
PHILIPSBURG, PA 16866
Thank you for choosing Main Street Apparel LLC. We value your feedback and are committed to continuously improving our product quality and customer service.
